LEGAL

Privacy Policy

Last updated: February 17, 2026

This Privacy Policy describes how Prowl (“we”, “us”, or “our”) collects, uses, and protects your information when you use our market intelligence platform at prowl.chat (the “Service”).

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address and an encrypted password. We do not store passwords in plain text.

1.2 Usage Data

We collect information about how you use the Service, including:

  • Queries you submit for intelligence reports
  • Reports generated and shared
  • Session activity and timestamps
  • Feature usage patterns

1.3 Technical Data

We automatically collect certain technical information:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent
  • Referral source

1.4 Cookies and Tracking

We use Google Analytics (with Consent Mode v2) to understand how visitors interact with our site. Analytics cookies are only set after you explicitly consent via our cookie banner. You can withdraw consent at any time by clearing your browser’s local storage.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Generate intelligence reports based on your queries
  • Process payments and manage subscriptions
  • Send essential account notifications
  • Detect and prevent abuse or fraud
  • Analyze aggregate usage trends to improve our product

3. Third-Party Services

We use the following third-party services that may process your data:

4. Data Sharing

We do not sell your personal information. We may share data only in these circumstances:

  • With service providers who assist in operating the platform (hosting, payment processing)
  • When required by law, legal process, or government request
  • To protect our rights, property, or safety, or that of our users
  • In connection with a merger, acquisition, or sale of assets (with prior notice)

5. Data Retention

We retain your account data for as long as your account is active. Usage data and generated reports are retained for the duration of your subscription. You may request deletion of your account and associated data at any time by contacting us at [email protected].

6. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Hashed and salted password storage
  • JWT-based authentication with token expiration
  • Stripe webhook signature verification

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Request correction of inaccurate data
  • Deletion — Request deletion of your personal data
  • Portability — Request your data in a portable format
  • Objection — Object to certain processing of your data
  • Withdraw consent — Withdraw previously given consent at any time

To exercise any of these rights, contact us at [email protected].

8. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers.

9. Children’s Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, contact us at: